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Shipping Policy
Last updated: [Date]
Thank you for choosing [Your Store Name]. Because every basketball jersey and team uniform is custom-crafted to your specific design, roster, and sizing specifications, our fulfillment timeline consists of two distinct stages: Production Time and Shipping Transit Time.
1. Order Timeline Overview
Your total estimated delivery time is calculated as:
$$\text{Total Delivery Time} = \text{Design Confirmation} + \text{Production Time} + \text{Shipping Transit Time}$$
| Order Stage | Typical Timeframe | Details |
|---|---|---|
| Design & Roster Confirmation | 1–2 Business Days | Final proof approval for names, numbers, logos, and sizing |
| Custom Production | 7–12 Business Days | Fabric cutting, sublimation/embroidery, sewing, and quality inspection |
| Shipping Transit (Standard) | 7–12 Business Days | International standard courier delivery |
| Shipping Transit (Express) | 3–6 Business Days | Expedited courier (DHL / FedEx / UPS) |
Note: For bulk team orders (e.g., 50+ pieces), production may require an additional 3–5 business days. Please plan accordingly ahead of your tournament or league schedule.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated automatically at checkout based on package weight, quantity, and destination.
- Standard Shipping:
- Cost: $[X.XX] (or Free for orders over $[XXX.XX])
- Estimated Delivery: 7–12 Business Days after dispatch.
- Express Shipping (DHL / FedEx / UPS):
- Cost: $[XX.XX]
- Estimated Delivery: 3–6 Business Days after dispatch.
3. Order Tracking
- Once your custom gear passes our final quality control and is handed over to the courier, you will receive a Shipping Confirmation Email containing your tracking number and carrier link.
- Tracking numbers may take 24–48 hours to update in the carrier’s system after dispatch.
4. International Shipping, Customs & Duties
We ship to most countries worldwide (USA, Canada, Europe, Australia, UK, etc.).
- Customs Duties & Import Taxes:
Orders shipped outside of [Your Base Country/Region, e.g., the United States] may be subject to local import taxes, customs duties, or handling fees imposed by the destination country. - These charges are the sole responsibility of the recipient and are not included in our item or shipping prices.
- Customs Clearance Delays:
While rare, customs processing in your destination country may occasionally cause delivery delays outside of our control.
5. Address Changes & Incorrect Shipping Info
- Address Modifications: You may update your shipping address within 24 hours of placing your order or before final design approval by contacting [threefoxeskits@gmail.com].
- Incorrect Addresses: We are not responsible for orders delivered to incorrect or incomplete addresses provided during checkout. If a package is returned to us due to an invalid address, reshipment costs will be billed to the customer.
6. Lost, Stolen, or Damaged Packages
- Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and items immediately and contact us within 7 days of delivery at [support@yourstore.com].
- Stolen / Marked Delivered: If your tracking status shows “Delivered” but you cannot locate the package:
- Check with household members, building managers, or neighbors.
- Wait 24 hours (some carriers mark items as delivered prematurely).
- Contact your local carrier branch with your tracking number.
- If unresolved, reach out to us and we will assist in opening an official investigation with the carrier.
7. Urgent Tournament / Season Deadlines
Need your jerseys for an upcoming league opening, tournament, or photoshoot?
Please contact our team prior to placing your order at [threefoxeskits@gmail.com] or via live chat. We can review your required deadline and recommend the best rush-production and expedited shipping options.
8. Contact Us
If you have questions about your order status or shipping terms, please contact:
- Email: [threefoxeskits@gmail.com]
- Hours: [e.g., Monday – Friday, 9:00 AM – 24:00 PM EST]
