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Return & Refund Policy
Return & Refund Policy
Last updated: [25/08/2026]
Thank you for shopping at [threefoxeskits]. Because our basketball jerseys and teamwear are custom-made to your specific requirements, our return and refund policies reflect the bespoke nature of these products.
Please read the following policy carefully before placing your order.
- Customized & Personalized Items
All custom-made products (including items with custom names, numbers, logos, team designs, specific colors, or tailored sizing) are made specifically for you and cannot be returned, exchanged, or fully refunded for non-quality reasons.
Non-refundable situations include:
Change of mind or personal preference after production has begun.
Customer-provided spelling, numbering, or sizing errors.
Subtle color variations between digital screen mockups and physical fabric prints (within industry standards).
- Defective, Damaged, or Incorrect Orders
We stand firmly behind the quality of our craftsmanship. If we made an error or if your order arrives damaged/defective, we will gladly provide a free replacement or a full refund.
Eligible issues covered by [Your Store Name]:
Manufacturing defects (e.g., faulty stitching, broken zippers, severe print defects).
Discrepancies from the approved final digital mockup (e.g., wrong name/number spelling caused by our production, incorrect logo placement).
Receiving the wrong size, color, or model compared to your confirmed order specifications.
- How to File a Claim
If your order meets the criteria for a replacement or refund:
Timeframe: Contact us within 14 days of delivery.
Contact Email: Send an email to [threefoxeskits@gmail.com] with the subject line: Order #[Your Order Number] – Return/Refund Request.
Required Information:
Your Order ID and contact details.
Clear photos or videos showing the defect, measurement discrepancy (with a measuring tape visible), or incorrect detail.
A brief description of the issue.
Our customer support team will review your claim and respond within 1–2 business days. If a replacement is approved, we will expedite production and shipping at no extra cost to you.
- Non-Custom / Blank Items
For non-customized, blank, or off-the-shelf items:
You may request a return within 30 days of delivery.
Items must be in original condition, unworn, unwashed, and with all tags attached.
Return shipping costs for non-custom returns are the responsibility of the customer unless the item was damaged or mis-shipped.
- Order Cancellations & Modifications
Within 24 Hours of Ordering: You may cancel or modify your order for a 100% refund, provided production has not officially started.
After 24 Hours / Production Begun: Once custom fabrics are cut or printed, cancellations and modifications are no longer accepted, or will incur a [e.g., 30–50%] materials fee.
- Refund Processing
Once your return or claim is inspected and approved:
Refunds will be credited back to your original method of payment within 5–10 business days (depending on your payment provider/bank).
Original shipping fees are non-refundable unless the return is due to our error.
- Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out:
Email: [threefoxeskits@gmail.com]
Operating Hours: [e.g., Monday – Friday, 9:00 AM – 24:00 PM EST]
